Delivery Information

Delivery Charges

We aim to keep our online delivery charges as simple as possible and therefore all orders placed will be charged at the flat rate of £81.00 per pallet.

There will be additional delivery charges to pay if your order is over 60m2, you need a timed delivery or if your delivery address is in one of the following postcodes AB, DD, GY, IV,JE, KA, KW, KY, LD, PA, PE, PH, TD, TR or any Island postcode. Contact us on 0207 736 7511 to speak to one of our sales team to discuss your individual delivery requirements.

The Delivery

All deliveries are to the kerbside and most will be delivered on pallets, therefore it is important that there is adequate labour on site to offload the goods. Unfortunately due to insurance regulations drivers are unable to help with this or carry the goods into your house, therefore we will always call or e-mail prior to delivery to arrange a time to suit you.

Please don’t forget to advise us of any specific access issues at your address so that we can notify our courier company. If for any reason we are unable to access the delivery address your goods will be returned to our warehouse and we will contact you to re-arrange delivery. If such a situation occurs you will be eligible for a further delivery charge.

Deliveries will generally be made between 8am and 5pm Monday to Friday, excluding Bank Holidays.

We will endeavour to deliver at the agreed time however we cannot always guarantee delivery dates and times as these may be affected by circumstance beyond our control. We will do our best to keep you informed of any changes to your scheduled delivery.

Accepting your Delivery

All goods must be signed for and be inspected by a responsible adult at the time of delivery and it is important that you check your delivery for any damage or shortage immediately. Sometimes due to the nature of tiles a couple may arrive broken, if this is the case; we suggest that you attempt to use them for cuts. No claims for damage will be accepted unless notified in writing within 3 working days of delivery and the original shipment was correctly signed for at the time of delivery.