Delivery Charges
We aim to keep our online delivery charges as simple as possible. Therefore all orders have a flat rate of £90.00 per pallet.
There will be additional charges to pay if your order is over 60m2, is larger than 120cm in length or width, you need a timed slot, or if your address is in one of the following postcodes AB, DD, GY, IV,JE, KA, KW, KY, LD, PA, PE, PH, TD, TR or any Island postcode. Contact us on 0207 736 7511 to speak to one of our sales team to discuss your individual requirements.
The Delivery
All deliveries are to the kerbside and most will be delivered on pallets. Therefore it is important that there is adequate labour on site to offload the goods. Unfortunately, due to insurance regulations drivers are unable to help with this or carry the goods into your house. Therefore we will always call or email prior to despatching goods to arrange a time to suit you.
Please don’t forget to advise us of any specific access issues at your address so that we can notify our courier company. If for any reason it is not possible to access the given address, your order will return to our warehouse. We will contact you to re-arrange for another day. If such a situation occurs you will be eligible for a further delivery charge.
Deliveries generally arrive between 8am and 5pm Monday to Friday, excluding Bank Holidays.
We will endeavour to deliver at the agreed time, however we cannot always guarantee delivery dates and times as these may be affected by circumstance beyond our control. We will do our best to keep you informed of any changes to your scheduled delivery.
Accepting your Goods
All goods must be signed for and be inspected by a responsible adult at the time of delivery. It is important that you check your goods for any damage or shortage immediately. Sometimes due to the nature of tiles a couple may arrive broken, if this is the case; we suggest that you attempt to use them for cuts. No claims for damage will be accepted unless notified in writing within 3 working days of delivery and the original shipment was correctly signed for at the time of delivery.